Phone Coordinator/Surgery Scheduler Float position
- Date Posted:
- Jan 04, 2022
- Established orthopedic foot & ankle practice seeking an experienced phone coordinator/surgery scheduler float. This highly visible position requires a keen attention to detail, excellent patient service skills and the ability to problem solve under pressure. Accuracy is essential. We value our positive work culture and office atmosphere, and offer full benefits and a competitive salary.
- Ability to shift from answering phones and scheduling patients to scheduling surgery patients Ability to use multi-line phone system, including transferring calls and paging. Ability to exercise a high degree of diplomacy and tact while multi-tasking, organizing and scheduling patients. Schedule surgeries with the hospital and surgery centers. Completes all required forms sent to the hospitals and surgery centers. Coordinate physician’s surgery schedule on their outlook calendar and surgery excel sheet. Coordinate all surgical equipment and implants as needed. Work with the physicians and clinical team to coordinate patient care. Order and obtain all pre-op testing and orders for the hospital and surgery centers. Obtain surgery authorization. Ability to use spreadsheets and word processing software. Adequate hearing to answer phone and speak with patients. Ability to speak clearly and loudly enough to be heard by callers and patients. Knowledge of medical terminology and insurance practices Knowledge of computer programs and applications Knowledge of CPT and ICD-9 coding Skilled in handling incoming phone calls and triage appropriately. Strong written and verbal communication skills Ability to gather, interpret, and report insurance information Effective as a team member