When you visit our office, you’re in the hands of one of the most experienced orthopedic teams in the Midwest. Our highly trained medical staff will answer all of your questions and do their best to keep you comfortable and informed. Here are some guidelines to ensure your visit goes smoothly.
Welcome, we are glad you have chosen us to care for you. At your first visit we will collect all of your information and do a full examination so we understand your condition and discuss how we can care for you. Please bring your insurance information (for most people, their insurance card)and completed health history form (found below), as well as any previous tests (including x-rays, MRI, bone scans, CT or other medical records related to your condition).
If you need more time to collect this information, please call our office to reschedule your appointment — we’ll serve you best with as much information as possible! If you have previous films or records pertaining to your condition and do not bring them to your appointment, you will be rescheduled. You do not need to bring previous non-weight bearing x-rays. If necessary, our office will take weight bearing x-rays during your visit.
Need to cancel or reschedule? We understand that sometimes plans can change. If you need to cancel or change an appointment, we simply ask that you give us 24 hours notice. This helps us stay organized and serve all our patients effectively. Like you, occasionally we encounter emergencies that force us to cancel our office appointments on short notice. If this happens, we’ll reschedule your appointment at the earliest time possible.
It’s normal to be a little anxious about your surgery — most people are. That’s why our skilled staff takes every precaution to ensure the best outcome.
Pre-operative testing is always performed to determine if you’re able to safely have surgery. We also provide you with specific pre-operative testing and admission instructions so you feel prepared. And above all, we take the time to listen to and address your questions and concerns.
Due to COVID-19, each surgical facility has implemented strict visitor policies to keep patients, physicians and staff safe. Please contact the surgical facility for additional information regarding visitors.
Orthopedic Foot & Ankle Center has teamed with Sharecare Health Data Services to fulfill all requests for medical records. This includes all information related to your treatment with our providers, imaging such as x-rays and MRIs, and billing information.
Option 1 – Online: You can complete your medical records request online by clicking on the button that says, “Ok, Let’s Go!” You will be required to provide a valid email address and a government-issued ID. This is to protect your health information and verify your identity.
Please note – while it shows as an option to release your records, in-person pickup is not available. Choose from either secure email or mail only.This link is intended to be used by patients only.
This link is intended to be used by patients only.
Option 2 – Paper Authorization Form: If you are unable to complete the electronic form, you can print the paper form by clicking here.
Fax to: 614-895-8810
Email to: records@orthofootankle.com
If you are an attorney, insurance company, or any other entity requesting records from our facility, please click on the link below to upload your request along with the patient’s authorization.
https://myplatform.hds.sharecare.com/submission-tools/ui/pro?clientId=OH152
When will my online medical record request be ready? Your records will be ready in 3-5 business days from the receipt of your electronic request.
How do I check the status of my request? Go to https://recordstatus.sharecare.com
How do I pay for my records? Go to: https://payonline.hds.sharecare.com/
How do I contact Customer Service? You may call: 858-244-1811 or Contact Support for live chat: https://hds.sharecare.com/contact-us/
To prepare for your visit or learn more about your condition, please browse through related information on our website:
